At Grand Routes of Europe, operated by Grand-Europe LLC, we strive to make your experience planning European adventures seamless and satisfying. Our website provides travel inspiration and resources, and in cases where you purchase services like premium subscriptions, guided tour bookings, or other paid features through our platform, we want to ensure clarity on our refund process. This Refund Policy outlines when and how you can request a refund, our procedures, and how to reach us if you need assistance. We aim to keep things fair and straightforward, so you can focus on dreaming up your next journey.
1. Scope of This Policy
This policy applies to any paid services offered through our website, such as premium content access, personalized itinerary planning, or bookings for guided tours or experiences facilitated by Grand-Europe LLC. Free content, including articles and general travel tips, is not subject to refunds. If you book third-party services (e.g., hotels, cruises, or trains) via links on our site, their refund policies apply, and you should contact those providers directly.
2. Eligible Refund Circumstances
We offer refunds under specific conditions to ensure fairness. You may be eligible for a full or partial refund if:
Service Not Delivered: A paid service, like a premium subscription or itinerary consultation, is not provided as promised due to our error.
Technical Issues: You experience persistent access issues to paid content (e.g., premium guides) caused by our platform, and we can’t resolve them within a reasonable time.
Cancellation by Us: We cancel a booked service, such as a guided tour or virtual consultation, and cannot provide a comparable alternative.
Duplicate Charges: You’re accidentally charged multiple times for the same service.
Trial Periods: If a subscription includes a trial period, you can cancel within that period for a full refund, provided you haven’t accessed premium features extensively.
Refunds are not typically offered for:
Change of mind after accessing significant portions of paid content.
Services used in full, like completed consultations or downloaded guides.
Third-party bookings (e.g., hotels or transport) linked through our site.
Failure to cancel recurring subscriptions before the renewal date.
3. Refund Request Process
To request a refund, follow these steps:
Contact Us: Email us at [email protected] with your name, order details (e.g., order number, date of purchase), and a brief explanation of your request. Alternatively, call us at +1 414-961-9456 during business hours (9 AM–5 PM CST, Monday–Friday).
Provide Proof: Include any relevant evidence, like screenshots of technical issues or confirmation emails, to help us process your request quickly.
Review Period: We’ll review your request within 5–7 business days and respond with our decision. If approved, refunds are processed within 10 business days to your original payment method.
Follow-Up: If you don’t hear back within 7 days, ping us again—emails can get lost in the shuffle.
We’ll do our best to resolve issues before issuing refunds, like troubleshooting access problems or offering alternative services.
4. Subscription Refunds
For premium subscriptions (e.g., access to exclusive travel content or planning tools):
Monthly Subscriptions: You can cancel anytime before the next billing cycle. Refunds for the current month are not offered unless the service was inaccessible due to our error.
Annual Subscriptions: If you cancel within 14 days of purchase and haven’t heavily used the service, you may receive a prorated refund for unused months. After 14 days, refunds are considered case-by-case.
Trial Periods: If your subscription includes a free trial, cancel before it ends to avoid charges. Refunds for trials are issued only if you were charged in error.
To cancel, email us or use the account settings on our site. We’ll confirm cancellation to prevent unwanted charges.
5. Guided Tours and Booked Experiences
For tours or experiences booked through our platform:
Full Refunds: Available if we cancel the experience or if you cancel within 48 hours of booking, provided the tour is at least 14 days away.
Partial Refunds: If you cancel less than 14 days but more than 7 days before the tour, you may receive a 50% refund, depending on our agreements with tour operators.
No Refunds: Cancellations within 7 days of the tour start date are typically non-refundable, as operators reserve spots and incur costs.
Changes: If you need to reschedule, contact us ASAP—we’ll try to accommodate, subject to availability and operator policies.
Third-party tour providers may have stricter policies, which we’ll communicate at booking.
6. Non-Refundable Services
Some services, like one-time purchases of digital travel guides or itineraries, are non-refundable once downloaded or accessed, unless the content is defective or inaccessible due to our platform’s issues. If you encounter problems, let us know within 7 days of purchase, and we’ll either fix it or consider a refund.
7. Processing Refunds
Approved refunds are issued to your original payment method (e.g., credit card, PayPal) within 10 business days of approval. Processing times may vary depending on your bank or payment provider—give it up to 30 days to show up. If a refund is issued in a different currency, exchange rates may affect the final amount. We’ll notify you via email once the refund is processed.
8. Disputes and Issues
If you’re unhappy with our refund decision, reach out to discuss. We’re travelers too and want you to feel good about your experience. If we can’t resolve things, you can contact your payment provider to dispute a charge, but please talk to us first—we’re human and want to make it right. For legal concerns, note that this policy is governed by the laws of Wisconsin, USA.
9. Changes to This Policy
We may update this Refund Policy as our services evolve or to comply with legal requirements. Changes will be posted here with the updated date below. If we make significant changes, like altering refund eligibility, we’ll notify you via email or a site notice. Check back occasionally to stay informed.
10. Contact Us
Questions about a refund or need help with a purchase? We’re here to sort it out.
Grand-Europe LLC
Email: [email protected]
Address: 5800 N Bayshore Dr, Glendale, WI 53217, US
Phone: +1 414-961-9456
We aim to respond within 5 business days, often sooner. Thanks for choosing Grand Routes of Europe for your travel inspiration. Let’s get you back to planning your dream trip!
Last Updated: August 31, 2025